At Inspire Me Travel, we value your privacy – this policy will detail the kind of information we collect and how we protect your information. If you have any concerns about privacy, please contact us using this address: firstname.lastname@example.org
Inspire Me Travel collects personal information either when you register an Enquiry on the website or if you make a booking using our online booking system.
- How does Travel-pa protect customer information? When a customer makes an enquiry on the website, we collect personal information such as email address, telephone number and name – this is primarily so that we may contact the customer regarding the enquiry. These enquiries are allocated to staff members internally in the company and only that member of staff deals with the individual enquiry. This information is stored on the database behind a secure firewall and is only used by members of staff who need to deal with the enquiry.
Please note: we do not store credit card or debt card details in our database – this is handled by a third party provider on their secure server.
- Security We take appropriate safety measures to protect against unauthorised access to personal information and safeguard against unauthorised alteration, deletion or disclosure of information.Personal information is only accessible by Inspire Me Travel employees, and these employees are bound by confidentiality obligations to not disclose personal information other than for the uses laid down in this policy.
Inspire Me Travel keeps personal information only for as long as it is relevant or accurate and as long as we need it to provide our services. We take reasonable steps to ensure that the information is accurate, complete and relevant.
Inspire Me Travel Limited – COVID-19 Refunds Policy
1.1. The Foreign, Commonwealth & Development Office (FCDO) provides guidance on coronavirus and other risks overseas. Different rules apply in England, Scotland, Wales and Northern Ireland. You must follow all the rules that apply to you.
1.2. Follow this link to see the latest FCDO travel advice.
2. Protecting your trip
2.1. Where our clients are travelling on a holiday that is classed as a package (where we have arranged two or more elements), the holiday will still be subject to the Package Travel Regulations. For imminent departures, if there is FCDO advice against travel, or domestic restrictions prevent us from fulfilling the trip, we will ensure that our clients’ holidays are protected.
2.2. We will also protect your booking where our suppliers are unable to provide, due to unavoidable and extraordinary circumstances, all or part of the experiences or services you have purchased through Inspire Me Travel.
2.3. Unavoidable and extraordinary circumstances mean a situation beyond our control, the consequences of which could not have been avoided even if all reasonable measures had been taken, for example if our supplier goes out of business or stops trading.
2.4. In these exceptional circumstances, we will seek – wherever possible – to postpone your arrangements at no additional cost. When this is not possible we will offer you a Refund Credit Note (see below for more details) but ultimately, if it is the only possible course of action, we will refund the holiday in full.
2.5. Please note that where all or part of your holiday is cancelled, we will not be able to offer any compensation exceeding the cost of your booking. We are grateful to all our clients for their understanding during these challenging times.
3. Refund Credit Notes
3.1. We and many other travel companies offer Refund Credit Notes in lieu of full refunds. This is a mechanism developed by ABTA, our trade association, and authorised by the Government’s Civil Aviation Authority (CAA), to help tour operators and other travel companies navigate this crisis.
3.2. Refund Credit Notes are fully financially protected by either our ABTA or ATOL bonding (depending on whether the holiday is a flight inclusive package), which means that clients can have full confidence in allowing their funds to remain with us to be used against a future holiday.
3.3. If it isn’t possible to organise another trip in the time during which the Refund Credit Notes are protected, clients are still eligible for a full refund. Refund Credit Notes must be issued within 14 days of the date of cancellation of the original booking and the current guidance is that ABTA Refund Credit Notes can be issued and are valid until the 31st of March 2021 while ATOL Refund Credit Notes can be issued until the 31st of March 2021 and are valid until the 30th of September 2021.
3.4. Please note that the validity date is the date by which the credit note needs to have been redeemed (i.e. the new holiday needs to have been booked) but travel can be at a later date.
3.5. Please note that, depending on the payment terms being applied by our suppliers, cancellation terms for postponed bookings may remain linked to the original departure date and may also – in some circumstances – require additional payments to secure the booking where only deposit payments have been made to date.
4. Changes to this Policy
4.1. We may revise and update this COVID-19 Refunds Policy at any time, due to legislative developments in particular, without us incurring any responsibility. Changes will be effective as soon as they will be published on our website: https://www.theinspiremetravelcompany.com/ (unless otherwise specified). The current version will be available to anyone at all times on the website by clicking on the link located in the footer section.
4.2. This COVID-19 Refunds Policy is an essential part of your agreement with Inspire Me Travel and supplements any other terms and conditions which may apply to our contractual relationship. By booking any of the services on our website, you agree to the provisions set out in this COVID-19 Refunds Policy.
4.3. We thank clients for their understanding with regard to these measures.